The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units.
Must Haves:
- AirWatch Professional Certification preferred + minimum 4 years of relevant work experience with mobile devices.
- Knowledgeable in managing iOS and Android devices.
- 3 years of AirWatch MDM administration and support.
- Excellent teamwork, time-management, and organizational skills.
- Intermediate Microsoft SQL and PowerShell skills required.
- On-call and available to independently monitor requests after-hours/weekends.
- Perform other duties as deemed necessary and assigned by the customer and management.
- Strong interpersonal skills and problem-solving abilities.
- Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
- Telephone, e-mail and on-site problem diagnosis and resolution.
- Systems Administration of the MDM AirWatch cloud.
- Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, and telecommunication systems.
- Enforce mobile device policies and procedures in the MDM AirWatch environment.
- Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications.
- Liaison with Client’s business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and evaluate new OS mobile device releases for IOS, Android, and Windows.
- Respond to requests from internal and authorized external business units in a timely manner.
- Prioritize and execute tasks in a time-sensitive environment.
- Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
- Work with a team of engineers to plan, design, develop, build, and deploy new MDM solutions.
- Interface VMWare cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.