Our insurance client is seeking a MDM Administrator to design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices.
The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units. 

Must Haves: 
  • AirWatch Professional Certification preferred + minimum 4 years of relevant work experience with mobile devices.
  • Knowledgeable in managing iOS and Android devices.
  • 3 years of AirWatch MDM administration and support.
  • Excellent teamwork, time-management, and organizational skills.
  • Intermediate Microsoft SQL and PowerShell skills required.
  • On-call and available to independently monitor requests after-hours/weekends.
  • Perform other duties as deemed necessary and assigned by the customer and management.
  • Strong interpersonal skills and problem-solving abilities.
Roles & Responsibilities
  • Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
  • Telephone, e-mail and on-site problem diagnosis and resolution.
  • Systems Administration of the MDM AirWatch cloud.
  • Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, and telecommunication systems.
  • Enforce mobile device policies and procedures in the MDM AirWatch environment.
  • Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications.
  • Liaison with Client’s business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and evaluate new OS mobile device releases for IOS, Android, and Windows.
  • Respond to requests from internal and authorized external business units in a timely manner.
  • Prioritize and execute tasks in a time-sensitive environment.
  • Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
  • Work with a team of engineers to plan, design, develop, build, and deploy new MDM solutions.
  • Interface VMWare cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.
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