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Health Information Technology Service Desk Analyst (Remote) 
5-month contract

Remote eligible states: 
Advocate Health may approve those who wish to work out of the following registered states: 
AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Education Required:
  • High School Graduate.

Experience Required:
  • Typically requires 1 year of experience in customer service, call center, or Service Desk support.

Knowledge, Skills & Abilities Required:
  • Strong interpersonal and customer service skills, as well as basic understanding of call centers and call tracking system.
  • Strong technical aptitude with the ability to learn quickly and support software applications.
  • Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
  • Ability to manage multiple priorities in a dynamic work environment.
  • Analytical and problem-solving skills.
  • Strong verbal communication skills and the ability to interact with a diverse client population.
  • Ability to use/manage a standard multiple-line telephone system.
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