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Product Manager- Salesforce

Required:

5+ years of product management, business analysis, or CRM solution experience.
Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
Exceptional ability to write structured, developer-ready user stories.
Broad understanding of how business processes, data, UX, and technical architecture intersect.
Proven ability to influence and communicate effectively with cross-functional teams.
Comfort with using AI-powered tools to enhance personal and team effectiveness.

Preferred:

Experience in higher education or large, complex organizations.
Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
Experience with human-centered design or service design methodologies.

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Salesforce Product Manager

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