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SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST

Requirements:

8+ years of progressively responsible experience with AV/IT technology in a support role.
Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)
Valid driver's license.
Ability to lift moderately heavy equipment (up to 75 pounds).
AVIXA CTS or CTS-I certification(s) preferred.

Technical Qualifications:

Crestron programming, troubleshooting, Simple, HTML5
DSP Biamp Configuration
Dante Configuration & Setup
Audio Commissioning
AVoIP (Quality of Service)
Virtual Control - VC4 (Programming, Loading, Setup, Linux)
Install/Configure - Zoom/Teams Rooms
AV Networking
Cable Termination
RS-232
Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
Working knowledge of digital signage solutions (e.g., Appspace)
Experience with ticketing systems (e.g., ServiceNow)
Programming or commissioning experience in professional audio/video integration preferred

Soft Skills:

Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.
Ability to learn and support new technology quickly.
Excellent interpersonal communication and strong customer service skills.

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Senior Learning & Event Technology Specialist

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