HR Operations Analyst

The ideal candidate is a proactive, detail-oriented HR professional with experience in HR operations, Security, HR Compliance, Risk Management, and Background Investigations.

Must Have Requirements:

• Bachelor’s Degree or 4 years of general experience with relevant skills

• Must have at least 3 years of experience performing background investigations

Preferred Skills/Competencies:

• Proficient in HRIS systems (Workday, SAP, and ServiceNow) and strong data management skills.

• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.

• Problem-solving mindset with a focus on operational efficiency and continuous improvement.

• Fluent in English; additional language skills (such as French, Spanish, or German) are highly advantageous.

• Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement. Ideally worked in an HR Shared Service Centre before, running an operations team, and other relevant operational experience.

• Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met.

• Knowledge of case management solutions preferred (Service Now is ideal)

• Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.

• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making.

• Must be flexible, work well under pressure, and have the ability to readily adapt to change.

• Strong customer service and teamwork orientation.

• Advance skills + technical capabilities in MS Office, Workday, and other related technologies. 

• Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.

• Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours.

• Confidentiality – Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times.  This includes locking work area when leaving for the day and securing computer and documents when away from your desk.