We’re seeking a ServiceNow AI Automation Engineer to support ongoing AI integration and automation initiatives within a highly collaborative IT operations team. This role combines ServiceNow administration and scripting expertise with hands-on experience in AI technologies to support digital agent development, business rule automation, and intelligent workflows.

Key Responsibilities:

Administer and configure the ServiceNow platform, focusing on scripting (Business Rules, Client Scripts, UI Policies, etc.)
Support the development and enhancement of digital agents and intelligent workflows integrated with ServiceNow
Partner with cross-functional teams to streamline IT service operations using AI platforms
Develop and maintain custom applications and workflows within ServiceNow, including automation and A2A (Agent-to-Agent) integrations
Troubleshoot complex issues across the ServiceNow ecosystem and provide scalable solutions
Gather requirements and translate them into functional and technical ServiceNow solutions

Must-Have Qualifications:

5+ years of hands-on experience as a ServiceNow Administrator
Strong scripting skills in JavaScript, with experience writing Business Rules, Client Scripts, UI Actions, and Workflow scripts
Experience integrating AI solutions with ServiceNow (such as digital agents or automation platforms)
Familiarity with virtual agents, chatbots, or automation tooling
Understanding of A2A (Agent-to-Agent) or MCP (Multi-Channel Platform) concepts
Excellent problem-solving and communication skills

Nice-to-Have Skills:

Experience with platforms such as Tanium, Aternity, Workday, or O365 integrations
Exposure to Co-Pilot, Postman, and API-based automation
ServiceNow certification(s) – Admin or Developer preferred
Familiarity with ITIL and Agile/Scrum methodologies

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ServiceNow AI Automation Engineer

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