IT Customer Service Analyst

Our client is looking for an on-site IT Analyst in Pennsylvania for the following schedule:

• Wednesday - Thursday 3:00 PM ET- 1:30 AM ET.  
• Friday 2:00 PM ET – 12:30 AM ET. 
• Saturday 12:00 PM ET – 10:30 PM ET

Responsibilities:

• Troubleshoot, diagnose, and resolve technical issues; escalate as needed.

• Proactively monitor systems and perform preventative maintenance.

• Document, resolve, and close service tickets within SLAs.

• Support and maintain equipment on-site and remotely; move/install printers, monitors, and related devices.

• Provide 24/7 on-call support as assigned.

• Complete project and change control tasks independently.

• Collaborate with team members to identify root causes and create procedures for prevention.

Required Qualifications:

• 2+ years hands-on IT desktop support in a Windows environment.

• 1+ year remote desktop support using tools like Splunk, SplashTop, GoToAssist, or RDP.

• 1+ year printer support (Zebra, Ricoh, HP, Canon, Lexmark).

• Ability to lift/move up to 50 lbs. and work overhead as needed.

• Strong troubleshooting/problem-solving with OS, hardware, and software.

• Flexible for varied training schedule (first 4 weeks).

• 100% on-site; ~25% travel; reliable transportation.

Preferred:

• 2+ years desktop support in a production environment.

• Strong communication and customer service focus.

• Bachelor’s degree + 3+ years hands-on support.

• Certifications: MCSE, MCP, A+, Sec+, Network+.